General Terms and Conditions
These General Terms and Conditions (GTC) are concluded:
Sarl La Grande Bastide International, with its registered office at 397 route de la Grande Bastide 83440 Tourrettes (Var),
People wishing to make a purchase either by mail or via the Domaine de laGrande Bastide website, hereinafter referred to as the buyer, ON THE OTHER HAND.
This site www.grande bastide.fr is published by Sarl La Grande Bastide International whose head office is 397 route de la Grande Bastide 83440 Tourrettes
- Phone : 04.94.76.00.74
- E-mail: firstname.lastname@example.org / www.grande bastide.fr
- Siret number: 423 925 205 000 19 – APE: 4634Z
- Excise number: FR 010889E0196
- Intracommunity VAT number: FR 91 423 925 205
- Bank domiciliation : Société Générale 83440 Callian
Application of the GTC
2.1. Purpose of the GTC
The GTC are applicable exclusively to the online sale of Sarl Grande Bastide International products on the site www.grande bastide.fr, access to which is open and free to all Internet users.
2.2. Scope of the GTC
The GTC exclusively govern the online sales contracts of Sarl Grande Bastide International products to buyers having the status of consumers (hereinafter, consumers) and together with the order form constitute the contractual documents opposable to the parties, to the ‘exclusion of all other documents, prospectuses, catalogs or photographs of the products which have only indicative value.
The GTC are exclusively applicable to products delivered to consumers established in mainland France.
The GTC are drawn up as well as all the contractual information mentioned on the site in French.
2.3. Availability and enforceability of the GTC
The GTC are made available to consumers on the site of the Domaine de la Grande Bastide boutique via the hypertext link “general conditions”, where they can be viewed directly; they can also be communicated to them at the consumer’s request by telephone, e-mail or post. The GTC are enforceable against the consumer who acknowledges, by checking a box provided for this purpose, to have been aware of and accepted them before placing an order. The validation of the order by its confirmation constitutes acceptance by the purchaser of the GTC in force on the day of the order, the conservation and reproduction of which are ensured by Sarl Grande Bastide International in accordance with article 1369-4 of the Civil Code.
2.4. Modification of the GTC
Sarl Grande Bastide International reserves the right to modify its GTC at any time. In the event of modification of the GTC, these modifications are effective as of their posting and cannot be applied to contracts concluded subsequently. The applicable GTC are those in force on the date of the order.
2.5. Clauses of the GTC
The nullity of a contractual clause does not entail the nullity of the GTC, except if it is an impulsive and decisive clause that led one of the parties to conclude the contract of sale.
The temporary or permanent non-application of one or more clauses of the GTC by Sarl Grande Bastide International shall not constitute a waiver on its part of the other clauses of the GTC which continue to produce their effects.
Protection of minors
The buyer agrees, by validating his order and the GTC, to be over 18 on the date of the order. Products – wines
The wines offered for sale presented on the site are each the subject of a description accessible on the Domaine de la Grande Bastide site by clicking on each wine; this description mentions the essential characteristics of the product within the meaning of Article L. 111-1 of the Consumer Code.
The photographs illustrating the products do not constitute a contractual document.
The products comply with the requirements of French law in force relating to the safety and health of persons, the fairness of commercial transactions and the protection of consumers when they are placed on the market.
4.3 Duration of the offer
The online sales offers presented on the site are valid, in the absence of specific duration indication, as long as the products are listed in the electronic catalog and within the limits of available stocks.
5.1. Selling price
The selling price of the product is that in force on the day of the order, and taking into account the VAT applicable on the day of the order. The selling prices, in accordance with Article L. 113-13 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs.
The delivery and transport costs will be indicated to consumers before the order is confirmed and will be invoiced in addition. Information on delivery costs available in part 9. Delivery, 2. Delivery times and costs.
The total amount owed by the consumer is indicated on the order confirmation page.
5.1.1. Price modification
Sarl Grande Bastide International reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.
5.1.2. Promotional offers
In the event of a promotion, Sarl Grande Bastide International undertakes to apply the promotional price to any order placed during the promotion period.
6.1. How to order ?
6.1.1. On the site
Choose your products, add them to the basket. Go to the basket, check that the information is correct, choose your delivery method and payment method, then validate, then proceed to payment.
6.1.3. By telephone
You can reach us at 04.94.76.00.74 An advisor will take your order online.
6.2. Order modification
Any modification of the order by the buyer after confirmation of his order is subject to acceptance by Sarl Grande Bastide International.
Sarl Grande Bastide International reserves the right to make modifications to the product ordered which are linked to technical developments under the conditions provided for in Article R. 132-2-1, V of the Consumer Code.
6.3. Confirmation of the order
Sarl Grande Bastide International reserves the right to refuse any order for legitimate reasons and, more particularly, if the quantities of products ordered are abnormally high for buyers having the status of consumers.
Following your order on the site www.grande bastide.fr, you will receive an order confirmation by e-mail. The validation of your order by our services automatically triggers its preparation.
6.4. Product unavailability
If the products ordered are unavailable for delivery, Sarl Grande Bastide International will immediately inform the consumer and may offer them a product of equivalent quality and price.
6.5. Data archiving
The archiving of communications and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with Article 1348 of the Civil Code. These communications and invoices can be produced as proof of the contract.
The products ordered are payable in full when ordering and in euros. An invoice expressed in Euros including tax will be issued by Sarl Grande Bastide International and sent to the customer at the invoicing address indicated. In the event of non-payment or refusal of authorization of payment on the part of accredited organizations, Sarl Grande Bastide International reserves the right to refuse an order.
7.1. Means and terms of payment
Payment is made immediately upon ordering.
7.1.1. On the site
7.1.2. By telephone
7.2. Secure payment
Bank domiciliation: Société Générale 83440 Callian
8.1. Grounds for withdrawal
The buyer has a withdrawal period of fourteen (14) clear days for goods (from receipt) and for services (from acceptance of the offer) to return the product to the seller. . The buyer may request an exchange or refund without penalty, subject to the condition of the material and its packaging, with the exception of return costs.
8.2. Withdrawal / refund procedure
In accordance with Article L.221-18 of the Consumer Code, as a consumer, the Customer may exercise his right of withdrawal within fourteen (14) days of receipt of the products ordered. The Customer does not have to justify reasons and will not suffer any penalty.
To exercise this right of withdrawal, the Customer must notify his intention to withdraw, before the expiry of the withdrawal period, by means of an unambiguous declaration via:
- a letter containing his name, his address and possibly his telephone number and his e-mail address sent to the address (the post office cover being taken as proof): Sarl Grande Bastide International 397 route Grande Bastide 83440 Tourrettes
- an e-mail containing their name, address and possibly their telephone number and e-mail address sent to the address (the date of dispatch being proof): email@example.com
- the non-mandatory withdrawal form attached to these GTC. Return of products
The Customer undertakes, within fourteen (14) days of sending their decision to withdraw, to reship the products, in their original condition and packaging, in perfect condition for resale, to the address: Sarl Grande Bastide International 397 route Grande Bastide 83440 Tourrettes
The transport of returned products is the responsibility of the Customer, who must choose a suitable method of reshipment.
The re-shipment costs will be borne by the Customer. Sarl Grande Bastide International will reimburse the Customer for the full price paid including the delivery costs (corresponding to the least expensive mode of suitable standard delivery), as soon as possible and at the latest within fourteen (14) days following the date on which Sarl Grande Bastide International will have been informed of the Customer’s decision to withdraw.
The refund will be made using the same means of payment as that used by the Customer during the initial transaction, unless the Customer expressly agrees for Sarl Grande Bastide International to use another means of payment and to the extent that the refund does not entail any cost to the Customer.
In accordance with article L.221-24 of the Consumer Code, Sarl Grande Bastide International may defer reimbursement until receipt of the product (s) or until the Customer has provided proof of their shipment, the date retained being that of the first of these facts. Proof of shipment of the product is understood to mean any means enabling the sending of the product concerned to the Sarl Grande Bastide International to be justified without any possible dispute.
It is recalled that the responsibility of the Customer, in the event of withdrawal after use of the product (s), is engaged with regard to the depreciation of the product (s) resulting from handling other than those necessary to establish the nature, characteristics and good operation of this or these product (s). According to the European Commission, these manipulations are those that a consumer can perform in a store, for the goods offered for sale there.
9.1. Place of delivery
Delivery in metropolitan France exclusively. Contact us for any shipment to Europe.
9.2. Delivery times and costs
The delivery time may vary depending on the distance, from three (3) to thirty (30) days. This will depend on the most suitable delivery provider selected. Sarl Grande Bastide International is in no way responsible for delays. By express agreement, Sarl Grande Bastide International reserves ownership of the goods delivered until full payment of the invoice, the customer having, however, as soon as he is made available, custody of the products that are the subject of the invoice. Shipping costs: The shipping costs will be quantified during the validation of the basket. Contact us for any shipment to Europe.
9.3. Delay in deliveries
A delay, however significant, cannot constitute an acceptable cause, neither of refusal of delivery, nor of action for damages of any kind.
9.4. Terms of delivery
Our shipments are provided by external service providers.
9.5. Failure to deliver
During delivery, in the event of missing or damaged packages, reservations must be made on the carrier’s delivery receipt and be confirmed by registered letter within three (3) working days to the delivering carrier with a copy for the sender.
Our guarantee is strictly limited to replacement within a normal period or to reimbursement at our choice of parts recognized as defective or non-compliant, after examination by us. The possible replacement can in no case justify a delay or a refusal to pay our invoices. Only the value of parts recognized as defective or non-compliant may be retained. Any deduction made on our invoices for any reason is deductible from our turnover and results in a proportional reduction in the amount of VAT.
Managing your personal data
10.1. Data collection and use
The collection of personal data, their use for order processing and the creation of customer files and their dissemination to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned. The processing of personal data, which is kept by the publisher for the sole purpose of good administration of orders and commercial relations, is the subject of a declaration to the National Commission for Information Technology and Freedoms.
10.2. Right of access to modify or delete your data
The consumer has the right to access, modify, rectify and delete personal data concerning him at any time.
Litigation management and contact
11.1. Failure to deliver
Procedure: During delivery, in the event of missing or damaged packages, reservations must be made on the delivery receipt of the carrier and be confirmed by registered letter within three (3) working days to the delivering carrier with a copy for the sender at the time of delivery. ” following address: Sarl Grande Bastide International 397 route Grande Bastide 83440 Tourrettes
Our guarantee is strictly limited to replacement within a normal period or to reimbursement at our choice of parts recognized as defective or non-compliant, after examination by us.
The possible replacement can in no case justify a delay or a refusal to pay our invoices. Only the value of parts recognized as defective or non-compliant may be retained. Any deduction made on our invoices for any reason is deductible from our turnover and results in a proportional reduction in the amount of VAT.
For any information, you can reach us at 04.94.76.00.74 from Tuesday to Saturday from 9 a.m. to 12 p.m. and from 2:30 p.m. to 6 p.m. or send us an email to firstname.lastname@example.org
11.2. Any other dispute
All disputes will be submitted to a court of competent jurisdiction. Under Article R.631-3 of the Consumer Code, the consumer can apply either to one of the jurisdictions with territorial jurisdiction under the Code of Civil Procedure, or to the jurisdiction of the place where he was living at the time of the conclusion of the contract or the occurrence of the harmful event.
Sarl Grande Bastide International
397 route de la Grande Bastide
Phone. : 04.94.76.00.74
E-mail: email@example.com / www.grande bastide.fr
- Siret number: 423 925 205 000 19 – APE: 4634Z
- Excise number: FR 010889E0196
- Intracommunity VAT number: FR 91 423 925 205
For any questions, contact us from 9 a.m. to 12 p.m. and from 2:30 p.m. to 6 p.m. at 04.94.76.00.74.
Any delivery or order confirmation implies, without reservation, acceptance of these general conditions which prevail, in any event, over any contrary provisions from the purchaser. Any incompatible stipulation appearing on the latter’s document being presumed revoked by the contract which would bind it to us.
12.1 Legal guarantees
All products supplied by the professional seller benefit from the legal guarantee of conformity provided for in Articles L. 211-4 to L. 211-14 of the Consumer Code and the legal guarantee against hidden defects provided for in Articles 1641 to 1649 of the Code. civil. Under these guarantees, the professional seller undertakes, at the consumer’s choice, to reimburse or exchange the defective products or products that do not correspond to his order.
Article L211-4 French Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L211-5 of the Consumer Code
To comply with the contract, the goods must:
1 – Be suitable for the use usually expected of a similar goods and, if applicable:
- correspond to the description given by the seller and have the qualities that they presented to the buyer in the form of a sample or model
- have the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling
2 – Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article 1641 French Civil Code
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce the use so much that the buyer has not accepted it, or would have accepted it at lower price if they had known.
Article 1648 paragraph 1 Civil Code
The action resulting from crippling defects must be brought by the purchaser within two years of the discovery of the defect.
12.2. Law applicable to guarantees The French law applicable to the contract by virtue of article 16 of the GTC may not have the effect of depriving the consumer residing in another Member State of the provisions on the guarantees granted to them by the national law in application of Directive no 99/44. / CE of 25 May 1999 concerning the sale and guarantees of consumer goods.
The elements reproduced on this site, whether visual or audio, are the exclusive property of the publisher, and are protected by copyright, trademark law and patent law.
Any reproduction and dissemination of these elements, without the prior written permission of the publisher, exposes offenders to legal proceedings.
Cancellation form to be sent by post
For the attention of Grande Bastide International
397 route de la Grande Bastide 83440 Tourrettes
or by e-mail to firstname.lastname@example.org
I hereby notify you of my withdrawal from the contract for the sale of the property below:
– Ordered on (*) / received on (*):
– Order number :
– Name of the Client (s):
– Address of the Client (s):
Signature of the Client (only if this form is notified on paper):
Cross out the unnecessary mention.
INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL:
You have the right to withdraw from this contract without giving any reason within fourteen days of the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or email).
You can use the model withdrawal form, but it is not mandatory. In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the cheaper method of standard delivery offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. Include your name, geographic address and, when available, your phone number, fax number, and email address.
You can also complete and send the model withdrawal form or any other unambiguous statement on our website. If you use this option, we will send you an acknowledgment of receipt of the withdrawal by email without delay. We may withhold reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.
You must return or return the goods to the company’s headquarters, without undue delay and, in any event, no later than fourteen days after you have communicated to us your decision to withdraw from this contract. This period is deemed to have been met if you return the goods before the expiration of the fourteen day period.
You will have to bear the direct costs of returning the goods.
Your responsibility is only engaged with regard to the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of this good.